Política de reembolso

Return Policy

At Momotus Coffee Company, we strive to deliver the freshest, highest-quality coffee to your door. If you’re not completely satisfied, we're here to help.

Return Window

We accept returns within 14

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@momotuscoffee.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@momotuscoffee.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@momotuscoffee.com.

days of receiving your order. To be eligible for a return, your item must be unopened, in the same condition you received it, and in the original packaging. Due to the consumable nature of coffee, we cannot accept returns or offer refunds for opened bags.

Return Shipping

Momotus Coffee Company is not responsible for return shipping costs. Customers are responsible for mailing the product back at their expense. We recommend using a trackable shipping service.

How to Start a Return

To initiate a return, please email us at info@momotuscoffee.com with your order number and reason for return. 

Damages and Issues

If your item arrives damaged, defective, or incorrect, please contact us immediately at info@momotuscoffee.com with a photo and order details so we can make it right.

Exceptions / Non-Returnable Items

We do not accept returns on:

  • Opened coffee bags

  • Sale items or gift cards

  • Custom or personalized products

  • Perishable items or hazardous materials

Exchanges

We do not offer direct exchanges. If you'd like a different item, please return the unopened product for a refund (if eligible), then place a new order.

Refunds

Once we receive and inspect your return, we’ll notify you if your refund is approved. If so, we’ll refund the amount (minus any shipping costs) to your original payment method within 10 business days. Please allow extra time for your bank or card issuer to process the refund.

If you haven’t received your refund after 15 business days, please contact us at info@momotuscoffee.com.